I was all packed last night. And, as usual, as I lay in bed trying to go to sleep, I would remember things I forgot to pack. And then, it suddenly came to me: I didn't have my ticket to the convention.
I got up and went to my office. I went through all my paperwork for the convention. Nothing. So I went through all my visa bills for the first four months of the year, but couldn't find where I had paid Creation for the ticket.
This was an unusual circumstance. I signed up exactly one year ago, during the convention, in hopes of improving my seat. I rummaged through my big pile on my desk, and found last year's program where I had written in my new seat number: F26. So it wasn't just my imagination. I just had no proof. And when I stand in line at the LAX Marriott, I will have nothing to give them but an excuse.
So I found the email address to write to on the Creation Entertainment website -- knowing that would belong to Leticia -- and I simply told my story. The next morning I found that she had emailed a PDF of the ticket. By that time, however, I was just shy of the Grapevine, and moving rapidly south.
Fortunately, the motel I was staying at has a computer - and a printer! - in the lobby. After I checked in, I sat down and printed out my ticket. Good to go!
Creation's customer service has gotten better and better throughout the years. This is their 40th year. And I'm a loyal customer.